Privacy Unpacked Episode 7 - Lessons from Capita: Understanding the ICO's approach to cybersecurity enforcement

Published

Nov 13 2025

Reading Time

1 minute

Contacts

Associate
UK

I am an associate in our Privacy and Data Protection Group, based in London. I advise UK and international clients on technology, data protection and privacy issues.

Matthew Buckwell

Senior Associate
UK

I am a senior associate in our Data Protection and Telecommunications Regulatory groups based in London and I advise clients on the global challenges facing the digital and communications sector as well as providing counsel on new technologies and their relationships with the use of data.

Practices

Privacy and Data Protection

On 15 October 2025, The Information Commissioner's Office (ICO) imposed a combined monetary penalty of £14 million on Capita plc and Capita Pension Solutions Limited (CPSL). This fine followed a significant cyber-attack in March 2023 that compromised the personal data of over 6.6 million individuals.

In our seventh episode of Privacy Unpacked, Matthew Buckwell (Senior Associate, UK) and Laura Goold (Associate, UK) examine what went wrong, the key lessons for organisations, and what this tells us about the ICO's approach to cybersecurity enforcement.

Tune in now for key insights to stay ahead of the curve!