Tell your usual contact at Bird & Bird that you wish to make a formal complaint. Please give us as much information as possible about the complaint, what it is about, how much is involved and how you would like to see it resolved.
Your Bird & Bird contact will acknowledge the complaint and request see any further information we require to deal with your complaint.
It may be that your usual contact is not the appropriate person to deal with the issue, in which case your complaint will be referred to the relevant Office Manager or another appropriate person. You may also request that someone other than your usual contact deals with the problem.
Your complaint will be dealt with promptly; usually within 10 working days. If we need longer we will let you know.
You will be notified of the outcome of the complaint as soon as we have concluded our investigation of it. If you re the please contact our Complaints Officer and Joint Head of Risk & Compliance, Jenny Cassidy (020 7415 6000 or jenny.cassidy@twobirds.com, or in her absence, Joint Head of Risk & Compliance, David Whitney (020 7415 6000 or david.whitney@twobirds.com), both in the London office.
If the person undertaking further review needs more information this will be requested directly from you.
If you remain dissatisfied there may be other options open to you, dependent on local regulations. Please contact us for further details or seek independent legal advice.
