Bird & Bird Advises Voyc on $2 Million Seed Funding Round

The Seed funding will accelerate Voyc’s next phase of AI platform innovation with the launch of two new products: real-time AI copilots and a fully autonomous AI service agent capable of managing inbound customer calls in real-time. These technologies aim to eliminate wait times, streamline operations, and enhance customer service outcomes.

The investment was led by the family office of the co-founder of one of the world’s most successful SaaS companies, which went public on Nasdaq and achieved a $6 billion exit after scaling from the UK to the US — a journey Voyc now aims to replicate. A former senior executive from the company will join Voyc’s board to help drive AI product innovation and international expansion.

Bird & Bird’s corporate team supported Voyc in converting previous SAFE investments into equity and advising on the company's first formal equity round. Transaction documents were prepared by law firm Ingen-Housz.

Olav Klaver, Corporate Counsel (candidate civil law notary) at international law firm Bird & Bird, commented: "Assisting Voyc with this significant funding round has been an absolute pleasure. Their innovative technology is revolutionising customer interactions, and we are proud to support their growth in the contact-centered industry. Our work with Voyc demonstrates Bird & Bird’s commitment to supporting innovative companies in navigating legal challenges and achieving growth"

Michiel Wurfbain, Corporate partner at international law firm Bird & Bird, commented: "Working with Voyc has been an exciting opportunity. Their dedication to enhancing customer service through advanced technology aligns with our commitment to helping high-growth companies achieve success."

Matthew Westaway, Co-founder and CEO of Voyc, stated: “We believe every customer interaction is an opportunity to build trust. This funding allows us to scale purposefully, helping financial services firms meet the highest standards of care and consistency.”

Founded in 2018 by Matthew Westaway and Lethabo Motsoaledi, Voyc has become a trusted partner to firms including Advantage Finance, Personal Group plc, and One Call Insurance.

Voyc’s platform enables operations and quality assurance managers to monitor 100% of customer interactions, improving risk identification and operational efficiency. Voyc supports over 80 financial services firms, monitoring three million customer conversations and reviewing 40,000 calls each month to improve customer outcomes and operational quality.